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Government Web Sites Continue Trend of Gradual Improvement in E-Government American Customer Satisfaction Index (ACSI); Social Security Administration Enters the Top Ten With Three New Sites, According to ACSI Partner ForeSee Results.
ANN ARBOR, Mich. -- The federal government continues to show a gradual upward trend in online citizen satisfaction, as the aggregate satisfaction score improved quarter over quarter and year over year for the third year in a row. According to the latest findings of the ACSI special report on ... September 20, 2005; Business Wire
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